退款政策

Return & Refund Policy

Last Updated: October 10, 2026

At WELOVEPRO Inc., we want you to be satisfied with your purchase. Please review our return and refund policy below.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, items must be unused, in their original condition, and returned with their original packaging and any included accessories.

A receipt or proof of purchase is required.

2. How to Request a Return

To request a return, please contact us at:

Email: support@welovepro.shop

Include your order number, the item you wish to return, and the reason for your request.

Please wait for return instructions before shipping your item back.

Do not send returns without authorization.

3. Return Shipping Costs

Change-of-Mind Returns:

Customers are responsible for return shipping costs for returns due to personal preference, ordering the wrong item, or no longer wanting the product.

Damaged, Defective, or Incorrect Items:

If you receive a damaged, defective, or incorrect item, WELOVEPRO Inc. will cover reasonable return shipping costs or provide another appropriate resolution at no additional cost to you.

Please contact us with your order number and photos of the issue when available.

4. Return Fees

We do not charge a restocking fee for eligible returns.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Gift cards
Personalized or custom-made products
Perishable products
Opened personal care or hygiene products when return restrictions are permitted by applicable law

These exclusions do not limit your rights regarding defective, damaged, or incorrectly supplied products.

7. Order Cancellation

Customers may cancel eligible orders through the online store within 15 minutes after placing the order, provided the order has not already entered a stage that prevents cancellation.

After the 15-minute cancellation window, please contact support@welovepro.shop as soon as possible.

We will attempt to accommodate cancellation requests before shipment, but cancellation cannot be guaranteed.

If an order has already shipped, our return policy will apply.